Shipping & Returns
The present conditions that make up our Shipping and Returns Policy are intended to regulate the operations of product shipments and returns in the yeslovecosmetics.com online store. The purchase of any of our products, implies acceptance as customer - user, without reservation of any kind, of each and every one of these. We reserve at all times and without prior notice, the possibility of modifying these general contracting and use conditions, as well as the particular conditions that may arise in a particular purchase case, by publishing such modifications in the store with the so that they can be known by all our customers and users, and the date of such modifications remains on record.
Depending on the area you are in, and the shipment you have chosen, the delivery times will be as follows, starting from the receipt of the order confirmation:
- In a maximum of 2-5 business days if you reside in Spain.
- In a maximum of 3-7 business days if you reside in Europe.
- In a maximum of 5-15 business days if you reside outside the European Union.
If the order is placed on Saturday, Sunday or a holiday, it will be processed from the first operational business day.
Shipping costs are borne by the customer, he can choose the type of shipping he prefers before finalizing the purchase.
Apart from these shipping costs there may be customs or tax costs. In some non-EU European countries, as well as for those of the other continents, we do not have any type of control over the possible tariff taxes of each country, which can range from 10% to 30%; said taxes, if they exist, are paid directly at the destination by the client.
Returns are accepted. In accordance with the law, you will have a period of fourteen (14) days from the date of receipt of the products, to exercise the right of withdrawal, being an essential requirement that you contact the department within a maximum period of 48 hours of customer service through our email firstname.lastname@example.org or through our Customer Service +34 686 037 147.
If this prior communication is not carried out, it will not be possible to process the return.
The products to return must be in the same state in which they were received; unopened, in the original packaging and box. If it is a pack, it cannot be divided, so it is necessary to return the entire pack. In these cases, the customer must bear the shipping costs that may derive from the return.
Once we receive the products, we will check their condition and that everything is correct. Later we will contact you for confirmation of the refund management.
The return management costs will be paid by the user prior to the return.
In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt either for the return of the economic amount paid or for the restitution of the product for another of identical characteristics . In these cases, it will be YES LOVE COSMETICS who will be responsible for the shipping or return of the product.
The user has 7 days from the delivery of the product to be able to return it, being an essential requirement that he contact the maximum customer service within 48 hours after receiving the order using the yeslovecosmetics contact form .com, indicating the reason for the return. In the event that this prior communication is not carried out, it will not be possible to process the return.
In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt either for the return of the economic amount paid or for the restitution of the product for another of identical characteristics . In these cases, Yes Love will be responsible for the shipping or return of the product.
Once the return is approved, you will receive the amount in the same way in which you made your purchase.
It's okay to change your mind. If you are not totally satisfied with your purchase on our website www.yeslovecosmetics.com you can cancel it within the next 24 hours after making the payment.
If the order has not yet entered the process of preparation for shipment, this option will be available. You can request cancellation through email@example.com or through our WhatsApp or by calling +34 686 037 147.
YES LOVE COSMETICS, will notify the customer immediately via e-mail confirming if the cancellation has been possible and will return the full value of the price paid.
If the order has already entered the process of preparation for shipment, canceling the purchase will not be possible.